Dear Shabeer Sharaf of Scottsdale, AZ 85258 shawine3@yahoo.com (716) 207-5255 We are truly sorry to have lost this customer's business. It is imperative that customers have a clear understanding of the terms they accept when entering a contractual agreement. Our terms are publicly published on our website, disclosed prior and during booking, written in the customer agreement and within all communications thereafter. We do not provide a 5 day window. We estimate assigning a carrier within 1 to 5 business days. Even though our estimations are highly accurate, just over 95%, we still inform customers we can only provide estimated dates. We want our customers to be clear on these terms so they can make any necessary personal arrangements. Our goal is to transport your vehicle, never to inconvenience our customers in any way. The customer had requested a Standby quote of $1100 for 2 cars for a distance of 2400 miles on a very unpopular route serviced by very few carriers. We always inform the customer of all options that become available. Please note that guarantee dates could cost $500-$600 extra for multiple reasons, reasons which impacts the entire transport industry. Traffic delays, detours, speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check ups, police inspections, truck breakdowns, driver's health issues, are just some of the issues that can not be anticipated. We understand this is potentially inconvenient for customers, so we combat that with information and keeping customers informed. Transporting over 5,000 vehicles a month is a team effort. We do not assign a lone agent to tend to an order. Our company is structured so that multiple agents are working on an order at any given time. There is never a need to wait for any specific agent as all of our agents are fully prepared to assist.