This customer stated that this car was available for pick up on the same day that he placed the order. As stated in Our Terms and Conditions signed by this customer, we are unable to guarantee pick up or delivery on specific dates and or times. We also state we are brokers not carriers. You neglected to tell Michael that you had filled up your car with personal items, after you were told that you are only allowed 50 to 100lbs. You went way over the limit, and the driver wanted to charge an additional $150 for the extra weight, but we were able to convince him to accept $50.The driver came as close to your door as possible since he was not able to get into your neighborhood with a 75 foot truck.