Review Report Review
Good Service although I wish they had been better about communicating

Iris Submitted this review about Hilton Auto Transport
Review made Live: 9/13/2007 4:51:00 PM
At the beginning of my interaction with Hilton, they were very attentive, friendly answered all of my questions, and promptly returned my phone calls. I was bothered by the fact that no one ever picked up when I called; I always had to leave a message. Perhaps this is due to a small staff, but it was very discomforting if an emergency occurred.

A couple days before my car was supposed to be delivered, I lost my cell phone and was afraid the driver wouldn't be able to get a hold of me. I immediately called Hilton, left a message and never got a response. Luckily I got a hold of the company actually transporting my car, and they connected me with my driver.

I also was not clear about whether the delivery time was measured in calendar days or business days. If it was business days, I wish they had clarified that. If the 10-12 days they estimated was calendar days, then they were late. Also, the driver called the day of delivery, not 24hrs before like I'd been told. Luckily I was available, but this is not always the case.

My experience was smooth and my car arrived in the same condition I gave it to them in, I just wish someone at Hilton had been better about answering my call. I don't know what I would have done if I'd had an emergency and wasn't able to reach them.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Connecticut
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7944
Quote or Order Cost:
$1075