Company Response Review Report Review
Great Customer Service - unsure why car is having an issue

Nneka Ony Submitted this review about AutoStar Transport Express
Review made Live: 9/16/2015 6:30:00 PM
I was very satisfied with the customer service. I worked with Marcelo Turbiner, who was very nice and did a great job of explaining the process to me and making sure the cost is affordable. However, my car is now making a noise that it was not making before the auto transport. My service engine light is also on, which has never happened before. I am unsure if this is due to something that occurred during the auto transport process or not. I will get this checked out soon.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Turbiner
Quote or Order Cost:
$600

Car Condition
  • Vehicle was damaged
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 9/17/2015 8:49:00 AM
Marcelo 888-802-8250 Ext. 2244 Hi Nneka. Thank you so very much for taking the time to write this nice review! I am glad I was able to arrange transportation of your Pontiac. All worked out to plans. I am sorry about the engine problem, please let me know if transport related. Please, if you or anyone you know that may need the service have them contact me at my phone number 888-802-8250 ext. 2244 or at my email address marcelo.turbiner@autostartransport.com