Company Response Review Report Review
Poor carrier

Alex Withers Submitted this review about Ship a Car Direct
Review made Live: 4/13/2015 5:30:00 PM
The carrier truck broke down and communication around the issue was terrible. I realize problems occur, but I was given flase information and spent a few days worrying about where my car was and if it was safe and going to make it. Emily certainly helped, but feel Ship-a-car should be more proactive in communicating with their customers vs leaving us at the mercy of the carrier.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
420655-KM
Quote or Order Cost:
$625

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/17/2015 1:53:00 PM
Thank you for your feedback Alex. Sorry there was a mechanical delay and there weren't quick answers for you about when the truck would be back on the road. Glad your vehicle was delivered safe in the end!