Company Response Review Report Review
Late Delivery - Damaged Car

M. Submitted this review about Motor Movers Auto Transport
Review made Live: 3/3/2015 2:17:00 PM
We transport about one to three cars per month. This was our first experience with Motor Movers, and likely our very last. The commissioned the actual transport to be carried out by Abraham Express and that where the nightmare scenario began. Ben, and Motor Movers' Representative was very helpful and prompt initially, however when the delivery was repeatedly delayed, we had to escalate the situation to Lauren the "Manager" whom was by accounts, very courteous and helpful. The car was collected within two days of signing the contract. We were provided updates via Abraham Express that the car was in transport. Twice were informed that the transport truck broke down once in Nevada, and a second time it had hit severe weather in Ohio. Then a day prior to the revised delivery date, now some 5 days late, we received a call from Abraham Express, where Caesar informed us that the car in question was still in CA and that a rogue employee had decided to misinform clients since he did not know how to manage the repeated delays.

Needless to say this is when we had to contact Motor Movers, and until we escalated the situation to Laura, Ben was not helpful. The car was delivered 20 days after pickup. It was some 13 days late, and the Air Suspension was damaged during transport. Motor Movers absolved themselves of any responsibility and Abraham Express declined to pay for the claim citing that it was below their $1000 Insurance Deductible.

We will never use either company, yet we have since discovered whilst this may have been an unusual issue for Motor Movers, this is consistent with Abraham Express and how they conduct business.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1153705
Quote or Order Cost:
$900

Car Condition
  • Vehicle was damaged
Company Response
Motor Movers Representative from Motor Movers Auto Transport Submitted this response.
Response Date: 3/3/2015 2:35:00 PM
Matteo, I apologize for the mishap with Abraham Express. Laura was able to get you a $200 discount from the carrier, Unfortunately we don't have control over other companies and rogue employees that they may employ. I was able to provide you with all the insurance information for Abraham Expresses Insurance information and wish I could have helped you further. I wish you the best luck with your future shipments.