victoria thanks so much for your kind words. We honestly try to always pair up our 5 star rated truckers in our safety network with our shippers. This industry I suspect like in any industry, has variables as we live in an imperfect world with imperfect people. Mother nature also never usually cooperates this is why we advise our clients to book with ample time to allow our drivers a 3 day pick up window and 3 days delivery window so all goes according to plan . Walter sis one of our gems! He has always been on time with pick ups and deliveries. =======================================================call 18883899927 for a free no obligation car shipping quote we are open dec 26 dec 29 dec 30 until 7pm and half day on new years day!===============================