Timing issues with Montway's subcontractor Rapid Transport LLC

matrix42 Submitted this review about Montway Auto Transport
Review made Live: 10/14/2014 3:28:00 PM
Montway subcontracts Rapid Transport LLC for some work orders. Although the cost was reasonable, they gave a discount for check payment rather than credit card, and the car arrived without any damage, they were quite incompetent w.r.t. giving a timely notice for pickup and drop off. On pickup day, the Rapid Transport driver arrived too early and with only a 1 hour notice - which created a time conflict for me. For delivery (scheduled for Sun/Mon), the driver called me surprisingly on Fri when he was just 1 hour away and I was at work. Despite the short notice, he said he could only meet in 1 hour, not even 2 hours. No leeway. They need to be more considerate of their customers' time and prior obligations!

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 2/14/2015 2:03:00 PM
Dear Ashish Sabharwal of Seattle, WA 98103 ashish.sabharwal@gmail.com (206) 225-5157, thank you very much for providing feedback. We are highly appreciative to receive reviews. We value all customers' experience and strive to address all issues if any in order to enhance the customer's experience with us. As stated on our website, on routes not covered by Montway trucks we do work with many other reputable carrier companies nationwide so we can ensure low prices and quick service. Please keep in mind that all service dates in the auto transport industry are only estimated, and the auto transport industry is much different than the package delivery industry due to identifying factors: traffic delays/detours/speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check ups, police inspections, truck breakdowns, driver's health issues, etc. Thus the provided estimated dates and times could vary by day or two or by the hour. We understand that this could be causing inconvenience for you and we sincerely apologize, as we try to make sure the transit is as smooth as possible. We are glad to hear that the car reached safely and quickly without any issues, and we are always happy to hear that we provided competitive prices for a safe and quick service. We ship more than 500 cars a week and Montway is 100% dedicated to the customer and our service and care is unmatched! Montway Inc