Company Response Review Report Review
Poor service from KAGI Haulers

Chris Carter Submitted this review about Auto Shipping Group LLC
Review made Live: 9/20/2014 3:39:00 PM
This is not the first car I have purchased and shipped from out of state. I contracted with Auto Shipping Group because Julie sounded nice and professional over the phone. And she was. However, the carrier they contracted with, KAGI Haulers out of Hazelwood, MO is a complete JOKE. Let me preface this by Julie was on top of things, but once the car was out of the possession of the dealer I was held hostage by the carrier.

Julie told me the car was to be picked up on a Wednesday, then she was told Thursday. But it didn't get picked up until 5p on Friday in New York. The car was to be delivered on Monday to Kansas City. Julie confirmed that with KAGI. I called the dispatcher on Sunday and was told the truck broke down in OH somewhere, but was assured it would be back on the road and the car would be delivered no later than Tuesday. I called Monday to schedule the delivery for Tuesday and was told the truck was still on OH and it would be Wednesday. Same story goes for Wednesday, except this time I got the driver and he said he was in St Louis and would deliver the car "sometime" on Thursday. Needless to say I was beyond pissed at this point. At no time did the carrier call me to update me and re assure me. I always had to initiate the call. They were always on the defensive and made excuses to me and to Auto Shipping Group. After plenty of lip service from the dispatcher, my vehicle was delivered 3 days late. I noticed my car was the first car on the hauler. My new Lexus had been riding on the top of the cab all the way from New York - covered in bugs. After talking with the driver, I found out he picked up an additional load at auction - hence the reason my delivery was late. If you specialize in commercial transaction with dealers, stick to that and don't deal with the public. We have lives, deadlines and businesses to run. When you make a commitment stick to it, be professional and honest. No discount was offered by the carrier. The dispatcher was an ass and was completely disrespectful, so I took it upon myself to exercise a discount (should have done more) since I was paying in cash. He was pissed, but I didn't care as I had possession of the car at that point.

Next time, I will find a local carrier and negotiate the deal myself.

Stay away from KAGI Haulers.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Missouri
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011528
Quote or Order Cost:
$1100

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 9/21/2014 9:47:00 AM
JULIE JOHNSTON 602-428-6878 JulieJ@AutoShippingGroup.com Chris I am sorry for the delay in delivery of your vehicle. We have noted this experience with this carrier. We don't have any control when something happens with their truck. Thank you for your time to post a review, I am sorry to see that the rating reflects against the carrier and not my services. Chris I wish you the very best. Thank You Sincerely, Julie