A company that has gotten to big and forgot about customer service

Chuck Merken Submitted this review about Reliable Carriers Inc.
Review made Live: 3/28/2014 6:25:00 PM
This is a company that has gotten to big and completely forgotten about customer service for the regular guy. I have used them in the past they are twice the cost of a contract carrier. I have had experience with both. I was advised on a a Thursday from the driver that he was in Los Angeles a short hour from where I live in Lake Elsinore that he had a few drop offs and that he would be delivering the car today. I took off work and waited, no call and NO SHOW.

So I assumed it would be here Friday morning and took off work again, NO SHOW and NO call..Finally I called dispatch and was transferred to the Phoenix office, I was advised that their tractor broke down and my car was in a warehouse in Burbank and they had no way to deliver the car to me on Friday.

I was advised that it would be delivered tomorrow between 8am and 10am...

I have had better service with contract carriers and will NEVER use Reliable again. They have major contracts with big companies and I am certain regular guys like me who ship cars three time or so a year are not their target market.

Shop around with a broker and it will cost 1/2 and you will get the same or better service...

On a side bar, I sent Bob Sellers the General Manager an email asking him what he thought and he did not have the courtesy to respond.....

Company Response
bob Sellers from Reliable Carriers Inc. Submitted this response.
Response Date: 3/30/2014 1:26:00 PM
First, my apologies, I just found Mr. Merkens email in my SPAM filter.... As you noted in both your email and in your review, you"assumed" the car would be delivered and had the drivers truck not broke down, it would have been. We do have major contracts with a lot of companies but our business success is built delivering one car at a time. We certainly apologize that your car was delivered later than you "assumed" because of a mechanical breakdown. Vehicle was booked on the internet with a 2-4 week delivery spread. Available 03/13 and deliverey by 04/10. Shipment was NOT late as indicated by this review.