Review Report Review
Unacceptable service

Michelle Submitted this review about All American Transport
Review made Live: 2/17/2014 11:04:00 AM
I hired this company to move my car from LA to Miami based off the excellent reviews. I guess they find a different company to do the actual driving, which was Black Knight. I told All American I will not physically be in Miami until the 20th. Guess what? My car is 3 days early. They would not store my car either. I originally gave Black Knight an address I thought I would be at, but told them I may have a different address if I don't pick that specific apartment. They said that's fine and they would contact me the day before for the new address, which I provided for them. They said okay. Then come the day of, they told me they can't drop it off there in Fort Lauderdale and that they would just leave my car at the previous address (which I told them I did not decide to get that apartment) AND HIDE THE KEYS SOMEWHERE. Yes, ABANDON my car without me signing off on it. I told them I would SUE them if they did so. This is all over text messages, they do not use the phone. What company uses texts? I think everyone was so unprofessional how things were handled. I would NEVER ever use either companies again.

**UPDATE** Vivian emails me about the situation so I can remove the review. Fine let's talk it out. I provide her the screenshots of the texts as proof on my part. She emails me back to tell me because I paid the company ahead of time IT IS MY FAULT that the car was delivered early. No one told me to pay later, I was told by the driver to pay $600 when he picked it up. She admits the car was to be delivered no earlier than the 20th, but yet IT'S MY FAULT once again. She would not apologize for the incident, but asked for the review to be removed. Maybe if she apologized after I showed her all the texts from the other company that would have been quite different, but to blame me? Okay. Great.

My 2014 Audi is now in possession of my future roommate I have not yet met, across the country. I was put in a desperate situation since they were early and would not store my car and planned to hide my key at a residence I do not live in. Vivian says it is my fault I gave Black Knight someone's number to have it dropped off. And she doesn't see where it's their fault or Black Knight's fault. Yes, totally, totally MY fault I paid early and had my back against the wall..................
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
pham
Quote or Order Cost:
$800