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Date:12/7/2013 4:31:00 PM
Reviewed:Budget Auto Shipping
Subject: Vehicle booked into WRONG port (UPDATED)
Review:I told the booking agent that I would need to ship into OAHU. When looking up the status of my vehicle i see that it is being shipped into MAUI. Now I have to fight with Matson to get my vehicle dropped off on Oahu.

I have contacted Matson regarding my vehicle being shipped into Maui instead of Oahu. They have loaded my truck back onto the boat and it is heading for Oahu at the time of this review. I have also received a call from the manager at Budget Auto Shipping to resolve this issue. The booking agent at Matson also personally called me to apologize and admitted that it was her mix up and they will do everything they can to get my vehicle to the correct port.

A huge thank you to both Budget and Matson for correcting this in a timely manner.

Review Options

Mike gave Budget Auto Shipping a rating of:

Review details 
Quote or Order ID:9799234
Quote or Order Cost:$1050

Pickup:On Time
Delivery:On Time
Total Time from pickup
to delivery of vehicle:
15 day(s)

Truck/Carrier Type:Open
Items Stolen:No

Hold Times/Promptness:
Overall Customer Service:

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