This is Dave Fountain, the representative for Alpine Transport who worked with Michael to set up the transport of his Bronco. Let me start first by saying there was a very reasonable explanation for this situation and Michael simply doesn't want to accept it. He never lost over 2 weeks, it was scheduled 2 weeks out for his pickup as planned and he knew upfront. This customer needed to ship his vehicle from WI to ID. I set up this order for confirmed transport the very first day I took the order after discussing Michael's situation. I gave him different options of open or enclosed transport. He could choose to pay the going rate to move it timely or he could save quite a bit in a filler spot if he could wait until the carrier I had in mind was coming through WI in apx 2 weeks. He was fine with waiting to save the money and stated he was in no hurry and no deadlines. I assigned it to a very good carrier of mine who specializes in classics, boats and motorcycles and could provide an enclosed transport of a lifted Bronco like his, I sent Michael the order confirmation email. I called Michael leading up to the week of pickup to let him know that the owner/operator I had assigned it to was hospitalized for a few days due to a sudden health situation, very low oxygen levels, when he arrived in CA to make deliveries prior to coming back to the Midwest. I explained it would be delayed a few days so the carrier could recover before picking up the vehicle. Michael seemed irritated by this which was hard to believe because it seemed he cared more about his vehicle than the well being of a great contact of ours, not to mention if the carrier can't safely make the trip it's not worth jeopardizing his life and the entire load just to try to please one customer. I offered to line up a different carrier at the going rate and he said he could wait. I also called the gentleman who sold this vehicle to Michael and explained the situation, he was very understanding and even stated whenever the carrier can come through his area he would gladly meet the owner/operator down at a local ballpark to make it an easier pickup location. Later in the originally planned week of pickup I spoke with Michael letting him know I would get another update on the carrier's health status, he said as long as it was delivered by Thanksgiving he was fine. I offered again on the phone and by email to find someone else but it would be the going rate, he again passed. We found out later that day our carrier had suffered a stroke and needed time to recover before going back on the road. We've tried reaching Michael several times at his office and cell to explain what has happened to our carrier and to refund his deposit if he wanted. We've even emailed him all of the paperwork, dispatch sheet, and forward him the email from the carrier's wife stating that he needed time to recover from the stroke. He still hasn't responded. Instead he took the time to get on here and leave a negative review. I'm not sure what else we can do in this situation to make this customer happy. We take the transport of every customer's vehicle very seriously and if a problem or delay arises we communicate with our customers as soon as we get the information. As Mike, owner of Alpine, and I have stated numerous times in our responses to the hundreds of 5 Star positive reviews that our customers have left on here that we take pride in providing the highest level of customer service possible to our customers. We will continue to do so. Sincerely Dave, Ofc: 712-775-2151, Cell: 712-210-4019, dave@alpinetransportinc.com