Company Response Review Report Review
Never picked up the car

Bill McKeon Submitted this review about Froland Auto Transport
Review made Live: 8/25/2013 8:42:00 PM
I knew getting a car from NY to Texas was not a sure thing just from reading some of the other reviews. I needed to have the car sent for my son to use at school. I picked Froland because they had mostly good reviews. We gave them the dates for pickup and had 5 pickup dates that would have gotten it there in time. In the end I had to forfeit an airline ticket and drive the car and my son myself. That said, the thing I am mostly upset about is they NEVER returned any of the 6 to 10 calls during those 5 days to check on the pickup. Each time to said they would call back but never did.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2563
Quote or Order Cost:
$1095

Company Response
Jim Hamilton from Froland Auto Transport Submitted this response.
Response Date: 10/12/2013 1:29:00 PM
Unfortunately this customer wanted to list his vehicle with several companies, we explained to him that he should only list with one company to transport the vehicle and we needed a signed release authorizing us to transport for him, but he never submitted the release so our dispatch dept could not assign a driver. In the end we cancelled his order. All his calls were answered and he was informed of what he needed to do to complete the order.