JR
Submitted this review about Nationwide Transit Inc. Review made Live: 7/4/2013 4:39:00 PM
Nationwide Transit was hired by my broker (Safe-Direct) to deliver a new vehicle from Illinois to California. Somewhere between the pickup and the delivery, the hood on my car and the license frame on the rear of the car became damaged. What follows is a summary of poor customer service and a "buyer beware" message for those considering using Nationwide to transport your vehicle.
Let me state in advance that I do not have any personal malice against Tanya - I'm sure she's a nice enough person, however, in my particular case her communication and follow-up regarding this issue was very poor. Repeated phone calls and emails were met with promises of follow-up (which never happened) and ultimately stretched what should have been a simple damage claim process into a multi-month ordeal.
Without going into all the gory details, let's just focus on the following highlights:
1. The vehicle arrived with damage to the paint on the hood of the vehicle 2. The license frame and holder on the rear of the vehicle were broken 3. The vehicle was delivered dirty 4. The driver who delivered the vehicle was in a huge rush to unload the vehicle and leave** 5. Driver claimed that damage noted on the car existed at pickup*** 6. When the damage was pointed-out to the driver, they indicated it was simply road dirt 7. The claim process took two months to process and ultimately they denied they were liable 8. The damage to the vehicle was in excess of $1,200
** Specific detail here bears mentioning. The driver called me the night before delivery and said he would be arriving between 7AM-8AM the next morning with my car. The following morning he called me at 6:30AM and said he had already arrived and asked me to hurry. I told him it would take me some time to meet him and that he was earlier than expected anyway. He acknowledged but said I "...needed to hurry because he was very behind schedule". When I arrived 10 minutes later he had already removed the vehicle and parked it in the street. The vehicle was very dirty and upon walking around I noticed the license holder in the rear was broken and that there appeared to be paint damage and discoloring on the front hood. The driver disagreed and said the hood damage had existed at pickup and that the discoloring was just dirt. He proceed to wipe the hood with spit on his fingers and claimed it was just dirt that would come-off with washing. It wasn't and it didn't.
*** Spoke to the dealership who said there was NOT any damage on the vehicle at pickup. Even Tanya admitted that their photos of the vehicle at pickup did NOT show the damage, yet somehow they weren't liable for it?!?
Bottom-line, somewhere between pickup and delivery the vehicle got damaged, and even though I followed their claims process in good faith, they still denied responsibility in the end stating that the damage, though evident, was not caused by the driver or the transport vehicle directly, therefore they were not liable. WTF!?!? So by that logic if the vehicle gets hit by a huge rock or other debris while on their vehicle, they're not responsible??? Sorry, but that is BS and very poor customer service!
If you have an opportunity to use their services, DON'T. Choose a carrier instead that has a zero-damage guarantee, or minimally, one whose insurance will cover this type of damage to your vehicle.
BUYER BEWARE!
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
300971-LJ
Quote or Order Cost:
$900
Car Condition
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