Company Response Review Report Review
Horrible Customer Service

John Submitted this review about Progressive Auto Relocation Inc.
Review made Live: 2/5/2013 9:25:00 PM
Note: the actual moving experience was fine, the driver was professional and on-time. This review is about Progressive and their threatening, rude, violent, unprofessional behavior after the delivery of my car. Do to some very poor interaction with Kevin i had asked for a manager to call me before I would pay their broker fee. When Kevin called me he started off by pretending to be someone else and basically didn't care that he had been rude and unprofessional. When I hesitated to give him my CC information he got violent and abusive. All I wanted was a acknowledgement that they/he had been rude and made to feel like I as a customer mattered. Instead what I got was threats, abuse, swearing & cussing aimed at me. I have had to call the police for harassment.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Kevin Sharp
Quote or Order Cost:
$475

Company Response
Progressive Auto Relocation from Progressive Auto Relocation Inc. Submitted this response.
Response Date: 2/6/2013 7:20:00 AM
This move went flawlessly. However, the customer gave us multiple bad credit cards and we had to send this to collections. They are definitely more firm then we are but at no time unprofessional. At this point we have still not gotten paid for this move.