Company Response Review Report Review
Not a Satisfactory Experience

Lucia Submitted this review about Kwik Trans Inc.
Review made Live: 12/5/2012 10:16:00 PM
I scheduled my car to be shipped by AAA Transporters. The driver from Kwik Trans decided to deliver my car. He did not provide good customer service. He did not respond to my calls and did not meet the scheduled time of delivery. He informed me that my car will be delivered by Friday. When Friday came, he informed me that "although the papers state that [I] should receive my car by Sunday, [he] will deliver it by Monday or Tuesday." That was unprofessional to know the day my car should be delivered by, and still knowingly decide not to abide by it. When Tuesday came, the driver informed me that my car will be delivered on Wednesday. I finally received my car on Wednesday. I did not like this unprofessional behavior.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Delany
Quote or Order Cost:
$650

Company Response
Kwik Trans Inc from Kwik Trans Inc. Submitted this response.
Response Date: 1/12/2013 6:54:00 PM
We try our very best to offer quality service and we give thanks for that. Our estimated delivery of Tuesday was within mutual contract with AAA transport.