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Poster:

ben hsuborger

Date:

8/17/2012 1:49:00 PM

Reviewed:

Magic Carpet Auto Transport

Subject:

Good service

Review:

Customer service was overall high. Jon P was very helpful and responsive. Final cost was 15% higher than quote (was firm about not being willing to pay higher expedited shipping rate). No problems with carrier.

Only noticeable customer service con was that the templates they use to communicate the cost was confusing. Breakdown of costs and descriptions weren't clear especially after increase from quote. One call to Jon though and he helped sort it out.

Would use Magic carpet again, but you need to be firm about your price. Magic carpet is a good company to use especially if you've never shipped a car before and are new to the process. They did a good job of hand-holding.

Review Options

Response:

Posted by a representative of Magic Carpet Auto Transport on 8/17/2012 1:57:00 PM

Jon Posey 360-834-2900 or email me at jon@magiccarpetautotransport.com Thanks for the great review! If you need your car shipped just call Magic Carpet Auto Transport. Again THANK YOU!

ben hsuborger gave Magic Carpet Auto Transport a rating of:

Review details
Quote or Order ID:	Order #13325
Quote or Order Cost:	$1120

Origin:	Arizona
Pickup:	On Time
Destination:	Wisconsin
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Jon P

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