Company Response Review Report Review
Poor service, promises broken

mike isaacs Submitted this review about Nicks USA Transport
Review made Live: 8/13/2012 2:13:00 PM
Was quoted $395 for this move. I called them twice in the first 4 days and got standard excuses. No calls from Nick's until 4th day, when they told me they can only get a carrier for an EXTRA $150, (now it's $545). At this point I agreed, and was told he would pick up in two days...he picked up in 6 days. He broke 3 appts. to pick up the car.
Chimps could move cars faster than Nick's, and be more honest about it.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7166-vr
Quote or Order Cost:
$550

Company Response
Alexander Fonseca from Nicks USA Transport Submitted this response.
Response Date: 8/14/2012 11:07:00 AM
Customer failed to mention that the customer changed the pickup address,,,,,,,,,no where near the original address,,, And the phone number we have on file/record for him changed likewise, making it IMPOSSIBLE TO REACH HIM......WE WOULD APPRECIATE A MORE HONEST COMMENT THAN THIS.. .. Our staff regrets his choice of words including "CHIMPs"....which makes us wonder about the character of the customer.we