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Poster:

Jerald Chester

This reviewer reports they were or plan to be compensated for posting this review.

Date:

8/13/2012 3:14:00 PM

Reviewed:

US Direct Auto Shipping

Subject:

Review of Experience with US Direct Auto

Review:

At the time that I scheduled with US Direct Auto Shipping, I chose the most economical option. At no time was it communicated to me that the date I requested was merely a suggestion at that price point.
After repeated calls and attempts to get a status, I was forced to spend approximately $400.00 more to get my car picked up on an appointed date, but stil could not get a firm delivery date.
This could have been avoided had the scheduler explained this to me. I prefer to deal with an honest broker.

Review Options

Response:

Posted by a representative of US Direct Auto Shipping on 8/13/2012 6:58:00 PM

Jerald, our solicitation states very clearly that the economy service is a standby service which requires flexible dates. After choosing the economy service you insisted that it had to be picked up right away. We explained to you that we have that option but that it is much more expensive. In this industry you get what you pay for and fast service is never the least expensive option no matter which company you choose. I'm sorry that you did not take the time to read through our email which explains this clearly from the start.

Jerald Chester gave US Direct Auto Shipping a rating of:

Review details
Quote or Order ID:	Chester
Quote or Order Cost:	$1200

Origin:	Ohio
Pickup:	Late
Time from first available date the vehicle was picked up:	7 day(s)
Destination:	California
Delivery:	Late

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:

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