Review Report Review
TERRIBLE

Sara Submitted this review about Mobile Transport Inc.
Review made Live: 1/19/2012 2:16:00 PM
My car was picked up on time, which is the only positive part of this experience. I was told it would take 7-10 days until my car would arrive in Virginia. On the 7th day I called to get a status update, as I had not heard ANYTHING since they picked up my car. I never heard back from them. The broker I used was able to get in touch with them. Mobile Transport told them that the car would be delivered on January 4th. On January 3rd I still hadn't heard anything directly from Mobile Transport. I called them and was told that they would be able to deliver the car on the 5th. I told them that since the car was so late and I had already started my new job they would have to agree to meet me after work. The person I spoke to assured me this would be no problem. On the 4th I received a message saying that the driver would deliver the car on the 5th and that I should call to set up the time. Expecting them to agree to an evening (after work) delivery, I was frustrated to learn that the delivery window was 6-10 AM with no flexibility. Since my new job starts at 8, I was very concerned. I expressed this to the person on the phone, who told me that if I was not able to pick up the car or have a designee sign for it (I just moved here and don't know anyone) that the car would be stored in a facility and that they wouldn't even tell me the location of the storage facility until they received a check from me in the mail. The driver called and I was able to pick up the car at 5 am on the 5th. The car was in fine shape in appearance, although very dirty. Later I discovered that the horn does not work and items had been stolen from the car. I called Mobile Transport to ask if they disabled the horn for some reason and could they tell me how to restore it, still haven't heard back and never expect to.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
unknown
Quote or Order Cost:
$950

Car Condition
  • Vehicle was dirty
  • Items were stolen from the vehicle