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Poster:

John Maloney

This reviewer reports they were or plan to be compensated for posting this review.

Date:

8/13/2010 11:14:00 AM

Reviewed:

Specialty Mobile Systems

Subject:

Overall Satisfaction level/ Continuous improvement

Review:

Specialy Mobiles quoted price was not the lowest, but was firm and below the average. I picked SpecialtyMobile based on theie BBB affiliation and Rating, as well as being below the average price.
The quoted price was firm and did not try to increase the price at order placement. This showed me a level on integrity.

It was only a matter of hours from order placement to securing a driver for the transport. The scheduled pick-up and drop times were achived.

One suggested improvement would be to provide unsolicited feedback on the pick-up status and updated ETA of the vehicle. I obtained the information only after calling and requesting. Status feedback was only available during normal business hours.

Review Options

John Maloney gave Specialty Mobile Systems a rating of:

Review details
Quote or Order ID:	1007130042
Quote or Order Cost:	$595

Origin:	Missouri
Pickup:	On Time
Destination:	Michigan
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	4 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

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