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Poster:John McKenna
Date:7/24/2010 2:58:00 PM
Reviewed:Cascade Vehicle Shipping, Inc.
Subject: Service
Review:Although Brend's response to my initial inquries were prompt and professional, I was disappointed with her ability to make good on her promises. When I talked to another agent during one of her absences, I was informed by the agent that she had paassed on a couple of quotes because they exceed her quote to me. As a result of her inability to secure an agreed upon pick-up date, I had to reajust my plans, which caused me an undue financial burden.

Review Options

Response:Posted by a representative of Cascade Vehicle Shipping, Inc. on 7/29/2010 10:47:00 AM
Hi John, I have to admit I was a little taken back form your review. At no time did I "pass" on ANY carrier that was interested on a load. As i tell all my customers, that is not my call. That decision needs to come from my CUSTOMER. I tried every possible way to ensure your vehicel was moved as fast and safe as I could. I even took money out of my deposit to help ease your burden. But thank you for the review and I wish you the best.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~
John McKenna gave Cascade Vehicle Shipping, Inc. a rating of:


Review details 
Quote or Order ID:6187382
Quote or Order Cost:$1000

Origin:Florida
Pickup:Late
Time from first available
date the vehicle was picked up:		4 day(s)
Destination:Oregon
Delivery:Early
Total Time from pickup
to delivery of vehicle:		4 day(s)

Truck/Carrier Type:Open
Dirty:No
Items Stolen:No
Damaged:No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:Brenda
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