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Poster:

Date:

7/22/2010 5:12:00 PM

Reviewed:

Agape Auto Transport LLC

Subject:

Poor Service

Review:

I booked Agape to transport my vehicle from Kansas to Texas. I found them to be most EXPENSIVE against all quotes. I booked through them due to their ratings. When my vehicle was delivered it was DAMAGED. The driver was very RUDE. When I contacted AGAPE, they asked me to deal directly with the transport company (Diamond) and their insurance. The insurance company could not decide as the deductible amount was higher than the cost of damage and damage was not marked on my condition report and was marked on transport company’s. I contacted Agape and they told me that they can not do any thing. I have filed a complaint with BBB. It’s been months since I have heard from BBB. My question is if Agape is taking payment, can they run away from the responsibility?

Review Options

Response:

Posted by a representative of Agape Auto Transport LLC on 7/23/2010 10:58:00 AM

Mr. Ravi Gupta placed his order in December of 2009. From the very beginning he was not happy with the cost of the transport but placed his order regardless. The transport cost was reasonable and what the industry demand was at that time. He paid exactly what was contracted.

When his vehicle was picked up on December 16, 2009, the carrier noted on the bill of lading the damage already existing on Mr. Guptas vehicle. After the vehicle was delivered and signed for, Mr. Gupta tried to claim that the damage was worse. This claim was and is false. The damage was clearly noted at the time of pick up which is why his claim has been denied by the insurance company and why his complaint with the BBB is determined unfounded. We have not heard from Mr. Gupta since December 29, 2009. We did fully explain to him the claims process and faxed him a certificate of insurance per his request. We did our very best to assist him every way we could. However, his claims were denied because they were false and no damage was done to his vehicle by the carrier while in transit as was noted on the bill of lading.

RG gave Agape Auto Transport LLC a rating of:

Review details
Quote or Order ID:	85815-PJ
Quote or Order Cost:	$545

Origin:	Kansas
Pickup:	On Time
Destination:	Texas
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	Yes

Hold Times/Promptness:
Primary Contact:	Jackie

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