| matthew | |
| 7/20/2010 6:26:00 PM |
| Classic Auto Express LLC |
| Late, Extra charges, no Rebate |
I have two concerns regarding Classic Auto Express for transport:
1) the final price was higher than quoted, but after 8 days of waiting for my cars to be picked up I agreed to the higher cost for fear that I would not have another option if I declined to pay it since I was moving out of state the next day
2) I never got my promised "$50 rebate" apparently because I provided a less than perfect review due to the cost increase. My original review was 4 stars, but the instructions they sent after the move make it clear that you only get the rebate if you provide a perfect review "Step 7.Follow the directions on this page and fill in requested information, including an Excellent, 5-star rating and a short review."
So, while the actual transport of my cars DID go smoothly, I cannot recommend a company that does not honor their quote, and then does not give the $50 rebate they promised.
Finally, I would be VERY SKEPTICAL of the reviews on this site in general, as the rebate-for-5-star-review policy DISCOURAGES HONEST FEEDBACK.
Review Options
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matthew gave Classic Auto Express LLC a rating of:  
| Review details | |
| Quote or Order ID: | 547347-2 |
| Quote or Order Cost: | $1825 |
| Origin: | Texas |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 8 day(s) |
| Destination: | Washington |
| Delivery: | On Time |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Sherina |
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Valley Solutions, Inc.