| shawn | |
| 7/15/2010 8:37:00 PM |
| Safe-Direct Car Shipping |
| car damaged at deliveryi |
never use this company they will give the car to anybody that gives them a cheap bid and hold no responabiliy when something happens to your car . they just pass it on to the 3rd rate carrier who is not bothered eitherway and will do nothing about it. i called their insurance co and they are a waste of time not calling back or pass you around like they have no clue.
i think honesty first should be reponce to this and sort it out because they took the order and pass it to crap carrier.
i,am in process to sueing them or the carrier because i don,t have time for 3rd rate companys that have people working for them don,t care for customer service.
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| Posted by a representative of Safe-Direct Car Shipping on 7/16/2010 1:04:00 PM |
| It is always good that our unhappy customers take the time to post their frustrations here too, so that you can see that these reviews are legitimate and that we also have a small percentage of people that are unhappy with us. Shawn has reason to be angry but he is not giving the whole story here, which contains some good points for you to learn from. In terms of the quality of the carrier, the phrase 'you get what you pay for' was never more true than in this industry, but Shawn is not being honest about where his price issue began, nor how much choice he had in avoiding it. He requested and was given a price quote from Aliso Viejo, CA to San Antonio, TX of 575, however, when he placed his order online, he switched his delivery city to Hondo, TX which is 50+ miles west of San Antonio down a highway that carriers do not frequent. Not impossible, but would definitely need to be priced higher to get a carriers interest. We informed him that his price of 575 would not get a carrier contracted to Hondo but he would not adjust it to a proper amount, nor would he meet a carrier in San Antonio. Our biggest mistake was that we should have walked away at that point and canceled his order, but his salesperson, David, has a soft spot for helping people out so he promised to try. We then received calls from excellent carriers, each asking for more money to deliver it to Hondo, but on each occasion Shawn passed. We finally did get a great carrier to move his car, but unfortunately it sustained some minor damage while being unloaded, a rare occurrence but certainly a slim reality. In Shawn's case, it really may have been just bad Kharma. But then the real problems began. The carrier admitted to the damage right there on the spot and assured Shawn they would take care of it, but Shawn refused to sign the final Bill of Lading, not smart, especially if he does end up in court. If your vehicle is ever one of the slight few that sustain damage, you must always note it on the final BOL. The carrier still agreed to move forward with a damage claim and have Shawn get estimates, however those estimates contain repairs that were not part of the damage that occurred so now Shawn and the carrier are in a dispute over what was and wasn't done by the carrier. The carrier will absolutely pay for the damage they did, but not the extras that Shawn is trying to get rolled in, obviously. We have been holding, and continue to hold, Shawn's hand and walk him through the process, but they are at a stalemate that is primarily of Shawn's doing. We hope it gets resolved soon and hope this review of his experience helps you with your car move. |
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shawn gave Safe-Direct Car Shipping a rating of: 
| Review details | |
| Quote or Order ID: | 167993-nb |
| Quote or Order Cost: | $575 |
| Origin: | California |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 7 day(s) |
| Destination: | Texas |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 6 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
| Primary Contact: | david franco |
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Valley Solutions, Inc.