| Vargo | |
| 7/9/2010 4:54:00 PM |
| National Transport LLC |
| DELAY AFTER DELAY MORE DELIVERY PROBLEMS |
This has proven to be a grave mistake, Totally Misrepresented themselves.
An order was placed with National Transport for 2 vehicles to be picked up in Atlanta and delivered in CA. The order was placed on Tuesday, June 29th and was quoted to be delivered in 4-6 business days. At that we would have the ability to track the vehicle on it transport from Georgia to California. The vehicle was picked up on Wednesday, June 30th around 6:30 pm. It was communicated and confirmed by the staff at National Transport and to Christian Morton the driver of M and M Transport that the vehicles would need to be in CA by Wednesday July 7, 2010. Everything was on track for a Wednesday 7/7/10 delivery until Monday 7/5/2010, when Lynn stepped into the equation and everything fell apart. Lynn told us on Monday early afternoon that per Christian Morton of M and M Transport that the delivery was on schedule. I confirmed with her that the delivery would occur on Wednesday 7/7/2010, and that per Christian he will call and give me an update later in the day. As Monday 7/5/10 progressed the driver was stating he may have delays but will try his best to be there LATE on Wednesday evening, and he would confirm with me as he made his first delivery. My last communication with Christian was on Monday evening at 7:00 pm. I continued to call him, up till 9:00 pm EST and text messaged him requesting an update and no answer. The next morning I emailed and called National Transport requesting an update since I had not heard back from the driver. I left am voice mail message with Lynn, left a message with Teresa, and finally spoke to Tiffany. When speaking with Tiffany she revealed that the driver picked up an additional vehicle and now had another drop off prior to ours – which has cause a delay in our delivery by one day!! When I stressed that this was unacceptable, I requested a call from a supervisor. Twenty minuets later I received a call from Lynn and relayed to her that this should have been communicated to us, she stating that she is the Supervisor and she became verbally abusive and blaming us and stated if was our fault and we were too demanding and that she only heard of the timeline as of Monday that there was a request for a Wednesday delivery. She continued to send the Owner of the vehicles nasty letters about his staff – instead of taking the responsibility to fix the problem. It appears that LYNN was well aware of the new pick up and delivery of the extra vehicle for the driver. And when she realized that it conflicted with our delivery she became defensive and extremely unprofessional. When I stated to her that up until now I had been in constant communication with Christian, including the fact that he gave me his manifest and his itinerary for the delivery of the cars. I had been receiving calls and quick answers from him up till 7/5/10. All they had to do was communicate the situation, and then all of the misunderstanding could have been avoided if only Lynn and Christian would have been honest and ethical and kept an open line of communication.
Lynn’s unprofessional mannerism is without justification – since she is claiming to be the supervisor –should she be the SUPERVISOR of CUSTOMER SERVICE? – She stated it was a privilege that we were receiving updated information – that in all rights she did not have to tell me as a CUSTOMER anything?
We were deceived by both National Transport and Christian of M & M Transport in Roswell, GA that the vehicles were on schedule for a Deliver on Wednesday July 7, 2010. Lynn has made every excuse in the book that it was the Customers fault and National Transport was not taking the responsibility for the delay. Since we were notified on such a late date we had to fly an associate out to CA to accept delivery of the vehicles for A Thursday delivery, per Lynn’s email on 7/7/10 she stated the vehicles would be there on Thursday and was requesting to coordinate the delivery for the afternoon. When we tried to confirm this we could not get a straight answer from the driver (which was supplied by National Transport) he would not return our calls but sent a text message that he would call as soon as he finished his current delivery. This was at 11:00 EST. We never receive a call back from him. At this point we have incurred an additional strain on our finances, which put us out of pocket an additional $1000.00, to accommodate an associate to be there in California for the delivery. At 1:00 pm Thursday 7/8/10 we received an email from National Transport stating that the driver will not be able to deliver our vehicles till sometime on Friday 7/9/10. As of now we were expecting the cars to have been delivered on Thursday 7/8/10 by all of the emails received by National Transport and the Text messages from Christian. Now it is Friday and we still do not have our cars nor do we have a confirmation of delivery. It is currently 4:40 pm on Friday 7/9/10.
Review Options
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Vargo gave National Transport LLC a rating of: 
| Review details | |
| Quote or Order ID: | 61390 |
| Quote or Order Cost: | $1395 |
| Origin: | Georgia |
| Pickup: | On Time |
| Destination: | California |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 10 day(s) |
| Truck/Carrier Type: | Enclosed |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Primary Contact: | Lynn |
| Secondary Contact: | Erin |
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Valley Solutions, Inc.