| Dave | |
| 5/17/2010 11:05:00 AM |
| A Across USA Auto Transport |
| Before You Move Your Car...Read This First! |
I honestly could not imagine a more frustrating experience with an auto transportation company than this. I purchased a BMW on March 30th...the car was located in Tucson, Arizona (I live in NY). The week before, anticipating that I may indeed purchase the vehicle, I started to research auto transportation companies. I checked out about 15-20 companies...read reviews, etc.. I contacted this company on March 31st to arrange this move from Tucson, Az to Upstate NY. They quoted me a price and took a $175 deposit. When I received a confirmation EMail that day saying that the car would be picked up sometime after April 5th, things sounded pretty good. But...they weren't! I waited over 5 weeks and...The car WAS NEVER PICKED UP! I called Ryan a couple of times every week to get some type of update...but other than my calls to him and my original aforementioned EMail...I NEVER HEARD ONE WORD FROM THEM...IN OVER FIVE WEEKS!!! Talking to Ryan was indeed the most frustrating part of the whole debacle. He seemed to almost be surprised when I called..."Yeah, we haven't been able to move that yet"...Yeah, I know, but isn't that what you guys do? MOVE VEHICLES?! Then he'd say..."Well, if you can find someone else to move it, you could contact them." Or...(this is my favorite)..."You could put some more money on it...we might be able to move it then." It was like talking to a 7th grader! I have no confidence in this company...I'm glad nearly everyone else on this board had a better experience than I did...God Bless Ya...but if you haven't shipped yet, use someone else! I'm flying down to pick up my car and drive it home this weekend...airfare, gas, hotels, meals, unecessary miles on my car and TIME! Dealing with this company is going to cost me...and they couldn't care less. Don't deal with them!
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| Posted by a representative of A Across USA Auto Transport on 5/19/2010 1:25:00 PM |
Mr. David Wheelock is correct that we were unable to move his car for over a month. He called us every week and we told him that we couldn't find a carrier as it was extremely busy coming out of Arizona. He also contacted us by email several times during that time. We added our commission to the carrier pay to try and make it more attractive, but still were unable to move it. We suggested on at least 4 occasions that he should see if he could find someone else to move it as we had done all that we could. He insisted that we had to do it and was uninterested in adding any money. We said we would continue trying. Why did Mr. Wheelock not try another company? I am sure he did, without any success. Why else would he fly down and drive it home? I'm also sure he gave the other companies the same kind of review. There were several hundred cars coming out of Arizona at the time. Many of them well past their scheduled pick up dates. Mr. Wheelock's deposit was refunded immediately upon cancellation.
FYI the following was in Mr. Wheelock's contract:
4. There are situations where we are unable to find a carrier to move a vehicle. If for any reason we are unable to schedule your vehicle, any monies that we have received are fully refundable. However, we will continue to schedule it until we are advised otherwise.
We do all we can to move every vehicle, but as with every company we do not have a perfect record. Last year we moved over 95% of our orders. I doubt that any other company can say the same.
Across USA Auto Transport |
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Dave gave A Across USA Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | 2918443421 |
| Quote or Order Cost: | $875 |
| Origin: | Arizona |
| Pickup: | Never |
| Destination: | New York |
| Delivery: | Never |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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Valley Solutions, Inc.