| Bonnie Preston |  |
| 3/4/2010 5:35:00 PM |
| Classic Auto Express LLC |
| WE WERE RIPPED OFF! |
WE WERE TOLD OUR TOTAL COST TO SHIP WOULD BE $1350. CAROLYN CALLED A DAY BEFORE THE PICKUP TO COLLECT A DEPOSIT AND TOLD US IT WOULD BE $15 MORE THAN SHE QUOTED. ALTHOUGH SHE HAD FIRMLY STATED THAT THEY WOULD NOT CHANGE THE PRICE, SHE DIDN'T HESITATE TO DO JUST THAT. SHE COLLECTED A DEPOSIT OF $265 AND SAID $1100 CASH WOULD BE DUE AT DROP OFF. HOWEVER, WHEN THE SHIPPER, DIMITRI'S AUTO SHIPPING OUT OF FULLERTON, CA ARRIVED, THEY DEMANDED $1200 INSTEAD OF $1100. CAROLYN STATED THAT INSTEAD OF A $15 INCREASE, IT WAS ACTUALLY AN INCREASE OF $115. THIS COMPANY WAS TOTALLY UNREPUTABLE. DIMITRI SAID THIS WAS THE FIRST TIME THEY SHIPPED FOR HER, BUT SHE TOLD ME THEY DID BUSINESS WITH DIMITRI'S COMPANY PREVIOUSLY. ALSO, THEY TOLD US TO EXPECT DELIVERY APPROXIMATELY FEBRUARY 23, BUT THEN THEY SAID THEY HAD WEATHER ISSUES AND WERE STUCK IN MISSIPPI. ULTIMATELY, THEY DELIEVERED THE CAR MARCH 4 BECAUSE WE WERE OUT OF TOWN FOR A FEW DAYS. WE TOLD DIMITRI UP FRONT THAT THE CAR HAD TO BE HERE NO LATER THAN THURSDAY MORNING, FEB 25 OR WE WERE GOING TO BE GONE. ALTHOUGH CAROLYN TOLD ME THAT IT WOULD BE $15 MORE, WE WERE FORCED TO PAY $115 MORE. I WAS TOLD I WOULD BE COMPENSATED $50 FOR SUBMITTING THIS REVIEW, AND NOW CAROLYN SAYS SHE GAVE THAT MONEY TO THE SHIPPER AND REFUSES TO COMPENSATE ME OR PROVIDE ANY DOCUMENTATION REGARDING THE MONEY SHE RECEIVED.
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| Posted by a representative of Classic Auto Express LLC on 3/8/2010 3:45:00 PM |
Bonnie, I first must apologize if you were confused about whom shipped your vehicle. This statement you submitted is not about Classic or the way we conduct business, it was the other company you placed your business with. Here is my response to this statement based on actual notes and paperwork.
1. You originally placed your order with Classic on Feb 15 2010
2. You then made another reservation on Feb 25 2010 with another company that completed this transaction for you, not Classic.
3. I phoned you on the 25th to inform you that it was un-ethical for two brokers to have an order placed for a single client.
4. You have every right to be upset about this but the mix-up is all in your mind and you wont let it go. When you called me screaming about the prices - I informed you that I had cancelled on the 25th due to ethics and guidelines that Classic follows.
5. Some of the verbage you used in this statement of yours is so out of line. One: Classic Auto employees would never firmly state that the price would never change, some carriers call in requesting additional funds and that is not unusual, Classic informs any client of any changes and communicates this directly and upfront. What Classic sends in their quote is an APPROX amount that would move vehicles all over the US, Canda, Hawaii and Alaska.
Two: Classic Auto ensures that our guidlelines and ethics are the upmost personal service to all clients.
Take care, Carolyn |
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Bonnie Preston gave Classic Auto Express LLC a rating of: 
| Review details | |
| Quote or Order ID: | 537720 |
| Quote or Order Cost: | $1400 |
| Origin: | Maine |
| Pickup: | On Time |
| Destination: | California |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 14 day(s) |
| Truck/Carrier Type: | Enclosed |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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Valley Solutions, Inc.