Bad start but followed through - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 86,944 Reviews on 2,466 Auto Transport Companies.
Recently Ship A Vehicle? Add the 86,945th Review now!

Company Login

Super Supporter

Click Here For Instant Online Quote
A+ Customer Service 800-600-3750

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 1025 Active Visitors.

Find Companies | Newest Reviews | Information For Transporters

Support Transport Reviews | Link To Us | Email This Page

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Auto Transporter.com Free quotes from auto transporters that customers would use again!	Agape Transport Economy & 3 Day Priority Rates Fast Free Quotes 866-990-SHIP	Anonymous & Instant Get Instant prices from Transport Reviews companies with NO sales calls.	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.
Ads By Transport Reviews

Poster:

Peter

Date:

1/31/2010 5:18:00 AM

Reviewed:

Bluestar Auto Movers

Subject:

Bad start but followed through

Review:

After reading the reviews on this site and the Better Business Bureau complaints about them (and noting no recent complaints) decided to give them a try as they were about 15% cheaper than their competitors.

Contacted the generic sales line and all was well, order was promptly made and payment sent. Only gripes with the actual ordering process is they don't take credit card (well they do but their is an insanely high fee which is much higher than the actual credit card companies processing fee's so nobody in their right mind is going to use the credit card option) and their order form isn't a fillable PDF, one would think they would break down and fork over the whooping $300 for an industry standard form to make it easier for all those who place orders.

Immediately sent deposit and payment and as soon as it was received the problems started. Placed my order the week before and the agent was highly communicative; as soon as the money was received I couldn't reach him to save my life either via email or phone. It was coming up to the day before the vehicle was suppose to be shipped and I still hadn't been notified by their dispatch or the agent about actual pickup or confirmation of date or time even though I attempted to contact multiple times for a period of days. In my frustration I emailed the agent a final time and bluntly stated if I didn't hear anything by COB that day I would be filing a complaint with the BBB, coordinating another mover, and having my bank cancel the charges; the secondary agent got back to be almost immediately which annoyed me even more as it shows that they were checking email earlier and were simply ignoring me; nothing worse than having to threaten a company to get them to deliver on what they promised especially after you paid.

Once this was resolved everything else went smooth. Bluestar is a facilitator so once they actually facilitated the actual firms which handled the shipping took over and everything ran with a charm; to their credit Bluestar actually picked professional shipping firms. I don't remember who the CONUS trucking shipper was but they were professional in pickup and delivered to the port in Los Angeles in a timely manner. The pickup was a day or two after the beginning of the pickup window but still within the window and to be honest I don't blame the shipper on this but lack of coordination by Bluestar as I think they were fishing for a higher expedited fee. They chose Matson to move it by ship from LA to Honolulu, no gripes with the quality of Matson but they are slow. I shipped a second vehicle from the UK using another shipping company and it actually made it from the UK to Honolulu one week after the shipment from Wisconsin to Honolulu which is insane giving the distances; Matson ain't exactly the quickest but I guess that's why they are cheap.

Overall I wouldn't use them again because I refuse to recommend people you have to threaten to do their job; still if they hadn't screwed up the first part they are actually pretty solid and no real complaints after that.

Review Options

Peter gave Bluestar Auto Movers a rating of:

Review details
Quote or Order ID:	525302-GL
Quote or Order Cost:	$1700

Origin:	Wisconsin
Pickup:	On Time
Destination:	Hawaii
Delivery:	Late
Total Time from pickup to delivery of vehicle:	1 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Primary Contact:	Yosi M.
Secondary Contact:	Nicole F.

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.