Arrived but disappointed. - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 44,003 Reviews on 1,580 Auto Transport Companies.
Recently Ship A Vehicle? Add the 44,004th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Call 1-866-706-0296
Live Reps, Instant Quotes
No Up Front Deposit

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 165 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.	Anytime Car Shipping Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160	Auto Transporter.com Free quotes from auto transporters that customers would use again!
Ads By Transport Reviews

Poster:

Lucky

Date:

6/18/2009 4:13:00 PM

Reviewed:

Dependable Auto Movers

Subject:

Arrived but disappointed.

Review:

To my understanding my credit card was suppose to be charged for all the payments. But when the car arrived they wanted cash upfront. I have talked to customer service on the phone concerning my total and the payment and everything a week before the car arrived but because the "cash upfront" was listed under the term and conditions they felt they didn't have to tell me. I feel very cheated because even if it was under terms and conditions I felt they couldn't still told me that on the phone if I'm already calling concerning my payment and total, might as well tell me the rest of the deal.

Report This Review

Response:

Posted by a representative of Dependable Auto Movers on 6/18/2009 5:32:00 PM

We are not quite sure how this misunderstanding came about but we are very sorry for the inconvenience of our customer. We send out multiple emails with up to date information and each customer receives at least 2 emails after we have secured a driver saying the balance is due C.O.D. (cash or cashier's check on delivery.) The dispatch email specifically says "Your balance due of $(trucker fee) is payable to the trucking company listed above in cash or cashier's check." Our Terms & Conditions also clearly state that we charge the $135 deposit to a credit card when we secure a driver and the remaining balance is due C.O.D. to the truck driver. We can arrange to pay the driver for the customer, if they choose, but there is an additional 4% accounting fee charged. Please feel free to give us a holler, if you have any questions regarding this or any other transports.
Thanks!!!

Lucky gave Dependable Auto Movers a rating of:

Review details
Quote or Order ID:	YANG
Quote or Order Cost:	$785

Origin:	North Carolina
Pickup:	On Time
Destination:	Minnesota
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.