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Poster:

Craig

Date:

6/9/2009 12:11:00 PM

Reviewed:

Mercury Auto Transport, LLC

Subject:

Don't believe the hype

Review:

I signed up for email quotes but got a long explanation by phone on how the whole auto shipping industry works from Kat. Then my bids were not accepted and I received no response from her about the transport. After I arranged transport with another company that actually reponds, Kat called me and barked at me "Oh, so that's why you never responded to our calls" then hung up on me. I hadn't received any calls to respond to!

Review Options

Response:

Posted by a representative of Mercury Auto Transport, LLC on 6/10/2009 12:17:00 PM

As a policy we always explain the Auto Transport process for all our customers. At the pricing that Craig wanted to try and ship his vehicle, it was difficult to locate a carrier that met our criteria and had good references. This is why we didn't have any bids for him. When we did finally work something out for him he already went with another company for more money.

Kat was taken by surprise by him going with another company and not letting us know, but never hung up on him and would never do that.

We pride ourselves on our customer service and are disappointed that we let Craig down. As per our guarantee we never charged Craig any money whatsoever and there is never a cancellation fee with us. We invite and hope Craig may try us out again to see that his experience is highly unusual for us.

Craig gave Mercury Auto Transport, LLC a rating of:

Review details
Quote or Order ID:	Speelman
Quote or Order Cost:	$700

Origin:	New York
Pickup:	Never
Destination:	Colorado
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

Kat Speelman

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