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Poster:

Arielle

Date:

5/15/2009 10:39:00 AM

Reviewed:

Gold Star Transport

Subject:

BAD COMPANY/CUSTOMER SERVICE

Review:

Originally i was very happy with the type of service i received for this company. This was my second time using this company. My car was involved in a collision while being transported from illinois to texas. The driving company (Hill Road) was not at fault. After the accident Ellen (Gold Star) was very nice and called me and informed me of what happened. She even helped me get the ball rolling and start the auto accident claim with the responsible partys insurance company. However what really disappointed me is that it took 2 months for the insurance company to pay for my car and in that time Gold Star did not call and check to make sure everything was going smoothly. I notified them that it was taking a long time for the insurance company to cooperate and not once did Gold Star or Hill Road (The driving company) call to check on me or the status of getting my car fixed and this really upset me. Everyone was paid but i was not satisfied as a customer. It seems that no one really cares about me as a customer and only cares about getting their money. I was without a car for 2 months and no one volunteered to assist me in getting the insurance company to move faster in processing the claim or even file the claim with their own insurance company so that i could get my car fixed. In this situation i felt that no one really was concerned about anything other than getting money and for that reason i will never ever use either one of these companies again.

Report This Review

Response:

Posted by a representative of Gold Star Transport on 5/18/2009 2:12:00 PM

I am completely amazed by the fact that because I invite the public to review my work, and therefore hold myself to a higher standard, that I am a target for frustrated clients who are actually upset at someone totally different.

Arielle is a return customer that had an unfortunate accident happen during her transport.
While our carrier, Hill Road was stopped at a fueling station, an unknown commercial vehicle backed into the car carrier and damaged the trunk portion of Arielles car which was positioned on the end space. The driver called police immediately who came and took a damage report and notified me. At my request the owner of Hill Road took photos of the damage and emailed them to me so I could assess the situation and also forward them on to Arielle.
I assisted her in every way possible from the original phone calls to her family members
to pulling all insurance and filing the claims with her, to speaking with the adjuster on her behalf even though they really were not supposed to speak with me. I am so shocked that after all I did to help that she now files a review against me because it took two months to fulfill the claim

Arielle is upset that the insurance company of the other vehicle moved at its own pace
I have no control over this. Does anyone, when it comes to insurance companies? I really empathize with her situation but as she stated herself we were not at fault and did all we could to help until we reached a point where the communication was between Arielle and the adjuster only.
A settlement was reached and a check was received by Arielle , unfortunately she is looking for a complete and full refund from the carrier as well as her settlement proceeds and the carrier was not at fault so they have refused .

I continue to invite the public to review my business daily and I will continue to do the best job I can.

Arielle gave Gold Star Transport a rating of:

Review details
Quote or Order ID:	Ellen
Quote or Order Cost:	$575

Origin:	Illinois
Pickup:	Late
Destination:	Texas
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

Ellen

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