| Paul & Michelle Bretey | |
| 4/18/2009 5:31:00 PM |
| Countrywide Auto Transport |
| Countrywide |
While we did receive the vehicle early and paid a lower price than that offered by many other brokers, customer service was below average and some representatives were rude. When originally booking the order we were told on the phone that there was a 3 day window for pickup regardless of what the web site stated, and our vehicle was not picked up for 7 days past the first date available for pickup. This would not have been a problem if we were not on a constricted time line, which we explained to the representatives on the phone. Unfortunately, when we pressed Countrywide for information about pick up they were vague and occasionally rude, almost to the point of being belligerent, which is certainly not appreciated considering the fact that we paid up front.
In the future I will likely be directly contacting the shipper that Countrywide contracted to carry the vehicle as they (Golden Key Express) were extremely helpful, professional, friendly; and provided excellent service through the rest of the process.
If time is not of the essence and price is important then Countrywide may be the choice for you. If customer service is important then you may want to look elsewhere. It is easy to work with the actual shipper that is carrying your vehicle, rather than a broker handling hundreds of orders.
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| Posted by a representative of Countrywide Auto Transport on 4/24/2009 11:31:00 AM |
In reference to the above posted Blog.
We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one.
In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service.
Countrywide Auto Transport
949-347-1680
27762 Antonio Parkway, Ste L1601
Ladera Ranch, CA 92694
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Paul & Michelle Bretey gave Countrywide Auto Transport a rating of:  
| Review details | |
| Quote or Order ID: | 71606 |
| Quote or Order Cost: | $1785 |
| Origin: | Alabama |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 7 day(s) |
| Destination: | Hawaii |
| Delivery: | Early |
Total Time from pickup
to delivery of vehicle: | 21 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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Valley Solutions, Inc.