| John | |
| 4/3/2009 8:25:00 PM |
| Countrywide Auto Transport |
| No knowledge of person picking up vehicle. |
The day I call to get a quote they tell me that they can pickup the sameday or the nextday. I will call to confirm if pickup was made and they couldn't even get in contact with the person the assigned the pickup too. I would not get return calls like they said they would and I even fax over a cancelllation letter and Al confirmed that they got and totally ignored it. I schedule another Transport company to get the car and Countywide's so-dall OUTSIDE CONTRACTOR picks the car up without even calling me and that was on a Friday. Then the nextday a Countrywide rep calls me an says do they still want me to pickup the car even after I cancelled out. The driver calls me on that Monday to delivery car and gave about a 2 hr window and it ended up being 4 hrs later and instead of bring the car off a so call open trailer he drives it to me. I gave him a piece of my mind and he said that Country still owes him money. BAD BUSINESS. DO NOT TRUST THESE GUYS....THEY DON'T EVEN OWN THEIR OWN VEHICLES AND THE GET OUTSIDE BROKERS TO PICKUP YOUR VEHICLE WHICH THEY PROBABLY DON'T EVEN KNOW FROM ATOM!!!!!!!
WILL NEVER EVER USE OR RECOMMEND THEM TO ANYBODY NOT EVEN AN ENEMY!!!
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| Posted by a representative of Countrywide Auto Transport on 4/24/2009 11:45:00 AM |
In reference to the above posted Blog.
We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one.
In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service.
Countrywide Auto Transport
949-347-1680
27762 Antonio Parkway, Ste L1601
Ladera Ranch, CA 92694
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John gave Countrywide Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | 77995 |
| Quote or Order Cost: | $595 |
| Origin: | Pennsylvania |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 5 day(s) |
| Destination: | Georgia |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 3 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | Yes |
| Items Stolen: | No |
| Damaged: | No |
| Primary Contact: | AL |
| Secondary Contact: | Stan, Dan |
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Valley Solutions, Inc.