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Poster:

Joe D

Date:

3/31/2009 5:00:00 PM

Reviewed:

Specialty Mobile Systems

Subject:

Damaged car - no return call

Review:

It’s important to note Specialty Mobile offers $20 for a positive review. My negative experience is not worth the $20 offered. My car was picked up and delivered on-time however it was damaged during the process. The driver did not take responsibility. I had pictures before and after and noted on the damage on the document, talked to Amy about reimbursement of $200 for damages, told it would be taken care of and after 8-10 calls and emails have not heard back from anyone. I had to absorb the cost of repair. Most companies will get a positive review as long as everything goes well. The difference is how someone handles a situation when things don’t go as plan. I understand things happen. Ignoring calls and not taking responsibility is not customer service. Specialty Mobile has not shown me they are a 5 star company when they don’t return calls, take responsibility for there driver and follow through on there commitment. It’s not worth the $20 for a positive review.

Review Options

Joe D gave Specialty Mobile Systems a rating of:

Review details
Quote or Order ID:	Amy
Quote or Order Cost:	$985

Origin:	Connecticut
Pickup:	On Time
Destination:	Arizona
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	Yes

Knowlegeable:
Overall Customer Service:
Primary Contact:	Amy

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