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Poster:

ashley sterling

Date:

3/25/2009 4:20:00 PM

Reviewed:

PDQ AUTO MOVERS INC

Subject:

I WILL MOST LIKELY NOT USE AGAIN

Review:

THE TRUCK WAS NOT PICKED UP WHEN IT WAS SUPPOSE TO BE THEN IT WAS SUPPOSE TO BE HERE ON SUNDAY 3/22/2009 IT DIDN'T GET IT I CALLED AND TALKED TO LARRY HE THEN CALLED THE DRIVER HE SAID HE WAS IN DALLAS,TX HE WOULD BE HERE ON MONDAY EVENING 3/23/2009 ON MONDAY EVENING I CALLED PDQ AN TALKED TO LARRY HE TOLD ME HE WOULD CALL THE TRUCK DRIVER HE WOULD CALL ME BACK I WAITED 2 HOURS NO CALL BACK SO I KEEP CALLING HEM HE SOUND LIKE HE WAS GETTING MAD CAUSE I KEEP CALLING HEM SO I CALLED THE NUMBER THEY GAVE ME FOR THE DRIVER NO ANSWER SO I LEFT AN PAGE THEN AROUND 10 THE DRIVER CALLED ME AND SAIDED HE WAS IN HOUSTON,TX HE WOULD BE THERE ON TUESDAY 3/24/2009 AT NOON WELLING HE GOT THERE AROUND 2 ON TUESDAY I NEVER GOT AN CALL BACK FROM LARRY TO LET ME KNOW ANY THING THE DRIVER WAS VERY NICE I THINK NEXT TIME I'LL TRY TO DILL WITH THE DRIVERS COMPANY LEDER TRUCKING.........

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Response:

Posted by a representative of PDQ AUTO MOVERS INC on 3/25/2009 5:28:00 PM

MS STERLING ORDERED SHIPPING FOR AN S10 PICKUP WHICH IS A SMALL PICKUP. WHEN THE DRIVER ARRIVED HE WAS CONFRONTED WITH A C10 WHICH IS A CONSIDERABLY LARGER TRUCK THAN WHAT WAS CONTRACTED. THE DRIVER HAD TO UNLOAD AND REDISTRIBUTE HIS ENTIRE TRUCK TO BE ABLE TO ACCOMMODATE THIS VEHICLE. IT WAS ORIGINALY SCHEDULED AS LAST ON FIRST OFF BUT NOW HAD TO BE MOVED TO LAST OFF. OF COURSE THE LARGER TRUCK IS ALSO MORE EXPENSIVE TO SHIP AND PDQ AUTO MOVERS INCREASED THE PRICE TO THE TRUCK WITHOUT RAISING THE PRICE TO MS STERLING SIMPLY BECAUSE WE ARE NICE AND CUSTOMER PLEASING FOOLS!!!! ANY HOW MS. STERLING CALLED NUMEROUS TIMES ABOUT THE DELIVERY BEING LATE WE CALLED THE TRUCKER AND THEN RELAYED THE ETA TO HER OF MONDAY EVENING TUESDAY MORNING. MONDAY EVENING SHE CALLED AGAIN..WE TRIED TO CONTACT THE TRUCK BUT THIS TIME WITH NO ANSWER. TUESDAY HER VEHICLE IS DELIVERD NOW SHE IS UPSET WITH US FOR LATE DELIVERY. HOW IS ANY OF THIS OUR FAULT WHEN MS. STERLING MISREPRESENTED HER VEHICLE SIZE (WHETHER INTENTIONAL OR NOT)? ALL WE'VE DONE IS TRY TO MAKE IT ALL FLOW SMOOTHLY. PLEASE ALWAYS BE AS SPECIFIC AS POSSIBLE. THE DRIVERS ARRANGE THEIR TRUCKS AND PICKUPS AND DROPOFFS IN A CERTAIN ORDER AHEAD OF TIME FOR A REASON!!

ashley sterling gave PDQ AUTO MOVERS INC a rating of:

Review details
Quote or Order ID:	larry
Quote or Order Cost:	$585

Origin:	Indiana
Pickup:	Late
Time from first available date the vehicle was picked up:	1 day(s)
Destination:	Louisiana
Delivery:	Late
Total Time from pickup to delivery of vehicle:	2 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:	larry
Secondary Contact:	larry

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