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Poster:

Jody Charland

Date:

12/17/2008 1:54:00 PM

Reviewed:

South Metro Transport

Subject:

1300 miles driven on my new car! MUD!!!!!

Review:

I paid a total of $2200 for my car to be shipped from Hawaii to NY ($1072.00 to MATSON, $850.00 to Express Delivery INC, and $278.00 to South Metro Transport). It took a month, ok I will give that but it was 7 days late. I delivered the car to MATSON in Honolulu in almost new condition with 7141 miles on it. Ryan contracted with express delivery inc. out of Spokane Washington to be the carrier. My car arrived in NY with 1303 extra miles on it and caked full of MUD throughout the wheel wells, engine compartment and between the catalytic converter and heat shield. Car was very dirty and even had an after market antenna on the car. (I removed the original and mailed it to NY so it wouldn't be stolen). I guess someone wanted to listen to the radio while it was being driven the 1300 miles!! The car was delivered to my son at 1030 at night, probably to hide its muddy condition. The driver informed my son that he would not take his car off the truck until he paid him and signed the bill of lading! I asked the manager at express delivery about this and his response was "the driver didn't hold a gun to your son's head!" I expressed my concerns to Ryan at south metro and his initial response was "you have to take this up with the carrier!" He contracted them "not me", it should be his responsibility! Bottom line is I have no quick cheap legal grounds against either company. It will cost me a lot of money and negotiating two different states legal systems to try and get even a little justice. Even though I have police reports, garage reports MATSON Shipping documents neither company will take responsibility. My son signed the papers to get his car off the truck. It all comes down to a lesson learned! DO NOT USE EITHER OF THESE COMPANY'S!!!!! Please feel free to contact me with any questions about my experience with these Company's.

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Jody Charland gave South Metro Transport a rating of:

Review details
Quote or Order ID:	1144
Quote or Order Cost:	$2200

Origin:	Hawaii
Pickup:	On Time
Destination:	New York
Delivery:	Late
Total Time from pickup to delivery of vehicle:	30 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Primary Contact:	Ryan

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