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Poster:

Ripped off

Date:

8/28/2008 6:45:00 PM

Reviewed:

State 2 State Auto Transport Inc.

Subject:

Ripped off the depoit despite no show

Review:

Gilles scheduled us for tue or wed (june 2008); we had to leave our property by wed the latest (sold our home). despite asking if this was okay, he said they never had problems and left that as the schedule.

alas, we found out the day before that their driver had truck problems yet Gilles said he would be there.

after 5:00 on wed were told driver wasn't going to make it! They knew driver was having problems and strung us along till that point. we had called them for 3 days before pickup to find out status, response very poor.

we had to leave the town/state. Gilles said it was reasonable to get back our refund. yet, they are insisting on keep our money!

stay away from them, they make the term "customer service" an oxymoron.

Report This Review

Response:

Posted by a representative of State 2 State Auto Transport Inc. on 8/29/2008 9:44:00 AM

It would be nice if whoever wrote this could say who it is, so we could respond properly to the complaint. We do not keep people's money unless the customer has cancelled their order and its within our terms of our contract. We always refund deposits if the order was cancelled 7 business days prior to your estimated pick up dates or if the services were not privided according to our contracts. If you cancelled and you were scheduled to be picked up, the deposit is non refundable according to our contracts.

Ripped off gave State 2 State Auto Transport Inc. a rating of:

Review details
Quote or Order ID:	Gilles
Quote or Order Cost:	$200

Origin:	Indiana
Pickup:	On Time
Destination:	Massachusetts
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

Gilles

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