Terrible Customer Service - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 86,985 Reviews on 2,466 Auto Transport Companies.
Recently Ship A Vehicle? Add the 86,986th Review now!

Company Login

Super Supporter

Click Here For Instant Online Quote
A+ Customer Service 800-600-3750

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 577 Active Visitors.

Find Companies | Newest Reviews | Information For Transporters

Support Transport Reviews | Link To Us | Email This Page

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Cascade Veh. Shipping Call 800-809-0389 Live reps standing by Instant quotes.	Anonymous & Instant Get Instant prices from Transport Reviews companies with NO sales calls.	Agape Transport Economy & 3 Day Priority Rates Fast Free Quotes 866-990-SHIP	Anytime Car Shipping Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160
Ads By Transport Reviews

Poster:

MSS123

Date:

7/21/2008 11:46:00 AM

Reviewed:

A AAAdvantage Auto Transport

Subject:

Terrible Customer Service

Review:

My experience with this company has been terrible. I spoke with an agent to set up my car transport and they told me that it typically takes 5 to 7 days to move a car from PA to CA and that the first day my car was available should be a good day for it to be picked up. Well, on the day the car was available, I called and found out that the company hadn't even scheduled the pick yet and there was no carrier assigned. I was leaving PA a few days after the car was available and so I decided to drop the car off at a terminal in NJ. I asked the company to call me when my car left the terminal. About a week I called and found out that my car would be picked up on July 6 and delivered on July 12. On July 10 I called and found out that my car was not even picked up from the terminal. When I asked what caused the change in pick up date, no one knew. They didn't even ask the dispatcher. They just told me the pick up was scheduled for July 13 and delivery is scheduled for July 18. Well, it is now July 21 and I am still on hold right now trying to figure out where my car is as I type this message. In between many of these dates, I had called and left messages but never received a return phone call. I also sent a few email messages and did not receive any return messages. I even called on July 18 and spoke with a gentleman who told me my car should be arriving on that day or if not on July 18, it would definitely be at my apartment by July 20. I am still waiting. I would not recommend this company to my friends or family.

Review Options

MSS123 gave A AAAdvantage Auto Transport a rating of:

Review details
Quote or Order ID:	SF10J040616
Quote or Order Cost:	$945

Origin:	Pennsylvania
Pickup:	Late
Time from first available date the vehicle was picked up:	20 day(s)
Destination:	California
Delivery:	Late

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.