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Dave |
| 5/9/2008 2:40:00 PM |
| Cascade Vehicle Shipping, Inc. |
| Cascade - broker WA to NH |
After reading through transport reviews, I decided to give Cascade Vehicle shipping a call. They quoted me a price, and emailed the quote to myself. We talked through pick-up options, and they said they would contact me.
After not hearing back, I called a couple of times, and wasn't getting a warm feeling my vehicle was going to be picked up on time. They did call with a carrier (Motion Express) a day prior to the pick up spread. However, the price had gone up $30 from the original quote. I wasn't sure if the original quote was binding, and understanding that truckers are feeling the gas pinch, I was OK with that.
I was given the dispatcher's phone number, and the driver's phone number. The local driver called and re-scheduled pick up for three days later (which was OK because it was still prior to the movers coming, and our flight out, but cost me a rental car over the weekend). P/U went ok, and car was loaded. Orginal delievery was supposed to be the 21st, acual delievery 25th. The driver did call and say he was late a couple of times (although I did have to call their dispatch).
What I was disappointed with Cascade about: there is what seemed to be a credit card fee charged on my payment to them (maybe I missed reading it somewhere that they do that). They need to reference the person making the quote on the email, so I know who to call to confirm. They should explain the process better (i.e. you won't hear a peep from us until we get close to pick up time, because that's when trucks become available). They need to explain it is not a firm price when they email that over.
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Dave gave Cascade Vehicle Shipping, Inc. a rating of:  
| Review details | |
| Quote or Order ID: | 523904 |
| Quote or Order Cost: | $1125 |
| Origin: | Washington |
| Pickup: | On Time |
| Destination: | New Hampshire |
| Delivery: | On Time |
Total Time from pickup
to delivery of vehicle: | 11 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Kim |
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Valley Solutions, Inc.