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Poster:

Mitchell

Date:

5/6/2008 4:18:00 PM

Reviewed:

Reliable Auto Movers, Inc

Subject:

Deposit Charged Without Consent

Review:

After giving RAM the information for my transport, I was asked for my credit card number. I told Daren I did not want my card charged before we had a signed agreement. He assured me that the card would not be charged and that the number was only needed to include on the agreement. The agreement included a clause that said that RAM would not be responsible if the transporter was late picking up or delivering the vehicle "regardless of the length of delay." This made me uncomfortable, so I called twice for clarification and my calls were never returned. My credit card was charged $150 deposit without a signed agreement. I contacted Daren again when I found out my card had been charged and he passed me on to two other people before I got someone to agree to credit my deposit back. And he had the nerve to ask me whether I still wanted to transport my car with RAM.

Report This Review

Response:

Posted by a representative of Reliable Auto Movers, Inc on 5/7/2008 9:32:00 AM

Here at RAM we are unhappy that this situation occurred. By no means would we negate or purposely create a situation where a customer may be unhappy or uncomfortable. This situation occurred due to a misunderstanding between the representative and the client, and we have taken the time to review the case and make all the necessary corrections. We were contacted by Mitchell and he brought this misunderstanding to us, the second a manager was informed the correct action was taken. We then contacted Mitchell to dispel any misconstrued sentiments from this mishap. Mitchell was upset that he had to speak with two individuals before reaching the proper personnel to handle the matter. Unfortunately for our customer’s safety, we do not allow just any employee to access billing information. This is why it took Mitchell two individuals to speak with before getting to the manager, because when he was calling he was dialing to speak to a representative as opposed to requesting to speak to the manager from the get go. I am aware that this information may not have been made clear from the beginning but we have taken the steps to resolve this matter and better our communication system in the future to avoid a situation like this in the future.

Mitchell gave Reliable Auto Movers, Inc a rating of:

Review details
Quote or Order ID:	Daren
Quote or Order Cost:	$900

Origin:	California
Pickup:	Never
Destination:	New York
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

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