| E Reed |
| 3/21/2008 11:39:00 AM |
| Dependable Auto Movers |
| NEVER USE LGT ASSOCIATES INC HIRED BY THEM |
I am a student just trying to get throught the year. I used this company to have my brand new Mustang shipped from GA to Ca. They used some hillbilly HUSBAND AND WIFE: RHONDA AND LESTER who runs a bootleg company to pick up the car. It was in an enclosed trailer because as soon as I booked with DAMovers, they told me that a driver with an enclosed trailer could pick my up because he just needed to fill a spot on his truck. I was happy at first. Brought my car to me a few days later, at 10pm. I see no damage b/c it is so dark. I get up in the morning and notice my car is DAMAGED. It has deep dents in it and even the bumper is scratched. How the hell can you damage a car in a closed freakin trailer? I am so saddened that I did business with this company. I called them to get company info, they have barely NONE. NO driver name, no correct address of the so-called company, nothing. The company used was LGT Associates Inc. If you ever use dependable auto movers, make sure to check who is picking the car up. LGT ASSOCIATES damaged my car and will not even help me fix it. They are denying damade. THIS IS NOT fair and not what I expected from a broker with so many great reviews. PLEASE everyone listen to me when I say, DO NOT use LGT Associates. They are rude, obnoxious, and liars! They are a husband and wife team with the best scam tactics I've ever seen!They WILL NOT admit if the damage your car. WORST EXPERIENCE EVER!!!
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| Posted by a representative of Dependable Auto Movers on 3/21/2008 7:34:00 PM |
This 2007 Ford Mustang (with over 13,000 miles) was transported by LGT Associates. This transport company has worked with us previously and we have had no problems. LGT did need to fill a spot and chose to offer our customer the opportunity to utilize their enclosed trailer for an open trailer price.
A thorough inspection was done by the driver at the pickup point and the customer signed the inspection sheet saying that she agreed with the driver's assessment of the vehicle (scratches already present on vehicle). A few days later the driver arrived and gave the customer the choice of receiving the vehicle at 10 pm that night or waiting until the next morning, as they had an additional drop in the same area. She chose to go ahead and meet the driver that night. At the delivery point, the customer, a friend of hers and the driver spent approximately 30 minutes going over the car with a flashlight and signed the condition report stating that she was receiving the vehicle free of additional damage.
She notified our office the next business day of scratches on the bumper and we instructed her to contact the trucking company directly, as her vehicle was covered under the truck driver's insurance. We did inform her that, since no additional damage was marked on the inspection report, legally our hands were tied, but that we would help her in any way possible. We supplied our customer with the transport company, name, address, phone number and motor carrier number; as well as the insurance company name and phone number.
The next day, the LGT dispatcher called to inform us that she would no longer be accepting phone calls from our customer due to the profane language and verbal abuse by our customer in telephone conversations and voicemail messages. At one point, the customer requested that the transport fees be refunded and she would let the matter drop. After many, many discussions with the driver, the dispatcher and the customer, we suggested that our customer contact the insurance company directly for an adjuster to make a determination.
Unfortunately, in a case like this, or purchases over the internet, it is impossible for the broker to know exactly what happened and who is telling the truth and who is not. We understand the frustration for all parties involved. IT IS IMPERATIVE THAT ANY ADDITIONAL DAMAGES ON A TRANSPORT BE MARKED ON THE DELIVERY INSPECTION SHEET FOR THE CUSTOMER AND THE DRIVER TO SIGN. THEN WE HAVE A LEGAL LEG TO STAND ON TO HELP WITH THE CLAIMS PROCESS.
Please feel free to give us a holler if we can answer any questions on this or any other transport.
Thanks!!!
Sarah
Manager
Dependable Auto Movers
877-209-8833 |
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E Reed gave Dependable Auto Movers a rating of: 
| Review details | |
| Quote or Order ID: | 0000000000000000000 |
| Quote or Order Cost: | $875 |
| Origin: | Georgia |
| Pickup: | On Time |
| Destination: | California |
| Delivery: | On Time |
| Truck/Carrier Type: | Enclosed |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
| Honesty: |   |
| Primary Contact: | Sara, Kim, Becky |
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Valley Solutions, Inc.