| ahamilton |
| 3/18/2008 12:53:00 PM |
| BT Express Auto Transport |
| never showed up and never sent my contract |
Do not use this company, unprofessional, hard to get ahold of anyone on the phone. I had scheduled my car to be picked up on Sat Mar 15th and called to confirm pickup on Friday Mar 14th. Was told the driver would be here Saturday. Driver never showed up, no phone call on Satruday.
On Monday I contacted office and they said it was not a guaranteed pickup. I asked for my deposit back of 135.00 back but they refused saying as stated in my contract (I never received a contract) that the deposit is non-refundable if the pickup is cancelled. I paid thru paypal and filed a dispute thru paypal.
The company emailed back that the driver was dispatched to pick up my car on Saturday but the driver got held up at another pickup (so how was he dispatched to pick up my car if he was at another pickup I wondered).
Very unprofessional an unfriendly service. I would never recommend this transport company (who it seems is only a broker)
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| Posted by a representative of BT Express Auto Transport on 3/18/2008 1:32:00 PM |
To say that he did not receive the contract is a completely false. Each quote has the complete terms and conditions listed below the cost, to place an order online a customer MUST check the box that states they agree to the terms and conditions, and as soon as the order is received in our online system an email confirmation is sent out with the complete terms and conditions. You can also view the terms and conditions by visiting our website at www.btexpressauto.com and clicking on the terms link. Each customer receives the terms no less than two times, this customer received them three times.
Our office is not open on Sunday. The only contact we had from this customer was on Sunday.
In order to keep the cost of transport reasonable for our customers, we do not guarantee a pick up date at the least expensive pricing level. I do not have a problem stating that on this forum, as it is nothing that we try to hide.
Because we work with the public, it does sometimes occur that a driver falls behind schedule. For instance, if a vehicle is scheduled to be picked up at noon but the customer cannot be available until 5pm, our drivers will work to accomodate the customer. As long as the driver does not have a hotshot vehicle booked on that particular load, he will try to accomadate the customers needs, this may cause delays. For this very reason the email informing the customer of the time frames states that the pick up and delivery dates are estimates.
The driver was still in route to pick up the vehicle, and the delivery date had not changed. This customer canceled his order after a driver had been dispatched. That is the only instance in which the deposit is non-refundable. |
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ahamilton gave BT Express Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | unknown |
| Quote or Order Cost: | $535 |
| Origin: | Washington |
| Pickup: | Never |
| Destination: | Nevada |
| Delivery: | On Time |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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Valley Solutions, Inc.