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Poster:

Rob

Date:

2/5/2008 9:46:00 AM

Reviewed:

Advanced Logistics

Subject:

Performance

Review:

An issue arose from the fact that a price for the service was quoted at $583 and charged at $633. The additional $50 was buried in a paragraph within the contract (for additional fuel costs) and it was not clear as to whether it was included in the quoted price or not. Also, the service provided for point to point service and neither was done. In both the pick up and delivery the vehicle had to be taken to a large commercial parking lot. When the company was contacted about these issues, they came across as abrupt with poor customer support skills.
This car transport had to be done in a short time period and we made a mistake by taking the first company that we contacted.

Review Options

Response:

Posted by a representative of Advanced Logistics on 2/5/2008 12:04:00 PM

The customer was fully aware of the charge, he signed the shipping order and the terms and conditions which discloses the $50.00 to be charged for the fuel. "You know what they say ignorance is bliss" The customer should have read the shipping order terms and conditions it indicates that there will be a $50.00 fuel charge added to all orders.
The customer complains that they had to go to a shopping center or a commercial parking lot to pickup and deliver the vehicle, this is due to the fact that the truck is 80 feet long and 13 1/2 feet high, some ares you just cant go with this truck, again this is explained in the terms and conditions, wherever we can deliver the car to the door or pickup from the door we do.

Also the car was picked up on 2/1 and delivered on 2/5 right within the estimate given to the customer.

I guess when a customer no matter what we do complains even if the job is done right, we cant do anything about it. I guess this customer has nothing to do but complain no matter what anyone does.

Rob gave Advanced Logistics a rating of:

Review details
Quote or Order ID:	70686
Quote or Order Cost:	$633

Origin:	Texas
Pickup:	Late
Destination:	Pennsylvania
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:

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