| mike |
| 11/11/2007 11:23:00 PM |
| Express Auto Delivery |
| Do not use express auto delivery |
Called experss auto delivery for a pickup and they said it would take up to 7 days for pickup. They never picked the vehicle up so I called them back and canceled my order. I told them to refund my $1150 which they told me would take 3-5 days. Well after 5 days I called back and whatta ya know, they never processed my refund. I talked with some one else in thier accounting office and they assured me it would go through in a couple of days. Well acouple of days go by and did they refund my money? Nope. Not only that, they charged my account again for another $1150. So now they owed me $2300 and they totally drained my account doing so. These people are very decieving and unprofessional as they come. I do not recommend this company to any one.
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| Posted by a representative of Express Auto Delivery on 12/13/2007 10:41:00 AM |
The facts of this entire transaction are as described below:
• Vehicle was inoperable 1979 Ford Bronco (did not run; did roll, brake, and steer)
• Route was from Hanford, CA (just south of Fresno) to Valdosta, GA (south central Georgia, between Tallahassee, FL and Jacksonville, FL)
• Route miles for this trip were 2,500
• Customer was quoted 7-10 business days to schedule, with 7-10 business days for pick-up and delivery; advised that it takes longer for inoperable vehicles as not all carriers are equipped to handle
• Customer’s Account Manager left a voicemail for him on date of quote (10/19, 4:20 PM), requesting he contact her to confirm all details and begin marketing the vehicle
• Account Management confirmed all details on 10/22, 2:00 PM, and we began marketing the vehicle
• Account Management proactively contacted Customer on 10/26 at 11:10 AM to update him on carrier search – 3.3 business days after initial marketing efforts began
• Account Management spoke with customer on 10/30 at 4:27 PM and reiterated that the average schedule time for a cross country trip is 7-10 days, and it was taking longer because of inoperability of vehicle. Customer indicated that he did not wish to wait any longer and requested that we cancel his move.
• Account Management cancelled the move on 10/30 at 5:00 PM and indicated to the Customer that refunding via a credit card can take 3-5 business days due to batch processing
• There were no cancellation fees associated with Customer’s transaction
• Customer called in on 11/07 at 2:34PM and spoke with an Account Management supervisor. Supervisor committed to reviewing and getting back with customer ASAP.
&am |
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mike gave Express Auto Delivery a rating of: 
| Review details | |
| Quote or Order ID: | cathy |
| Quote or Order Cost: | $1150 |
| Origin: | California |
| Pickup: | Never |
| Destination: | Georgia |
| Delivery: | Never |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
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Valley Solutions, Inc.