LATE/ Damaged - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 23,143 Reviews on 1,093 Auto Transport Companies.
Recently Ship A Vehicle? Add the 23,144th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Trust a leader in car shipping
48 Hrs Priority Shipping, Budget Rates
Great Cust. Service (877)719-0916

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 162 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Auto Transporter.com Free quotes from auto transporters that customers would use again!	Pro Vehicle Shipping "A" Rating with the BBB! No Deposit Required! 800-219-9808	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750	Anytime Car Shipping Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160
Ads By Transport Reviews

Poster:

Andrea

Date:

9/6/2007 9:30:00 PM

Reviewed:

Bluestar Auto Movers

Subject:

LATE/ Damaged

Review:

Originally my car was estimated to be picked up between the 21st of August-August 28 (7 day window). I was told it would be picked up on August 23 or 24. I never heard back from either Blue Star or the truck company within 24 hours (which i was told I would know 24 hours in advance). I left 2 messages and sent them 2 e-mails- and NEVER received a response back. I finally called and they said that it looked like it was going to be on the 24th. The 24th came around and still no phone call from either company. I called again and there was a VERY nice customer service woman that I talked to and she explained to me that the truck that my car was supposed to be one was delayed due to mechanical problems- and my car should be picked up saturday or sunday (25th or 26th). Sunday came and I still did not hear from Anyone so I called and left a message. On monday I did not receive a phone call once again, so I had to call again. They told me they did not know my car was not picked up from the trucking company so they would help me out and try to get my car on a truck ASAP (which I did appreciate- however, it was troublesome that every time I talked to someone, they told me my car would be shipped in 2 days or less and it never was). FINALLY on SEPTEMBER 1, I received a phone call from the trucker who told me my car was to be picked up on the 2nd. Everything went smoothly. I received my car within 4 days- HOWEVER, my car is BRAND NEW- 300 miles on it- and when i received it, my battery was DEAD- he most likely left a light on or something.

All in All I am dissatisfied with Blue Star considering that they never contacted me after receiving numerous phone messages- I always had to contact them. And they told me at least 4-5 different days that my car SHOULD be shipped out on, and it was never shipped out when they said. My contact person who gave me the quote NEVER talked to me after he received my money even though I e-mailed and left him messages. The costumer service reps were very nice but it was all a very frustrating experience.

Report This Review

Response:

Posted by a representative of Bluestar Auto Movers on 9/7/2007 10:58:00 AM

This customer may have us confused with another company. We do not have any employees named "Tom."

Andrea gave Bluestar Auto Movers a rating of:

Review details
Quote or Order ID:	900
Quote or Order Cost:	$900

Origin:	Pennsylvania
Pickup:	Late
Time from first available date the vehicle was picked up:	12 day(s)
Destination:	Colorado
Delivery:	Late
Total Time from pickup to delivery of vehicle:	16 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	Yes

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Tom

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.