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Poster:Yogesh
Date:4/30/2007 1:18:00 AM
Reviewed:AA-Automovers.Com
Subject: Dent on car and dirty
Review:Timely pickup and delivery. BUT car was delivered with a dent on the roof and after 30 days I still have no clue when am I going to get the dent fixed when I was told the vehicle is covered under bumper-to-bumper insurance. No contact initiated from carrier. I am still sending emails and making phone calls to resolve this issue. I would not recommend this carrier to anyone.
Customer service is very laidback. So if you have trouble like I do, good luck!!! Finally I have to write a review assuming I am never going to get paid for the damages. Also writing to Better Business Bureau since this carrier is a member of BBB with a good standing record.
Thank you,
YR


Report This Review

Response:Posted by a representative of AA-Automovers.Com on 5/1/2007 10:36:00 AM
AA-Automovers did not transport Yogesh's vehicle. We have contacted the carrier that did. Initial inspection report shows that the dent existed prior to pickup. His transport company also states that Yogesh has never contacted them regarding the dent and AA-Automovers' CS rep reports that the customer has admitted that the dent existed prior to pickup and transport. This claim is completely false.
Yogesh gave AA-Automovers.Com a rating of:


Review details 
Quote or Order ID:551044
Quote or Order Cost:$985

Origin:Georgia
Pickup:On Time
Destination:California
Delivery:On Time

Truck/Carrier Type:Open
Dirty:Yes
Items Stolen:No
Damaged:Yes

Overall Customer Service:
Primary Contact:Pattie McCloskey
Secondary Contact:Neil Pickett

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