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Poster:

S Man

Date:

4/20/2007 2:02:00 AM

Reviewed:

Creative Rides Auto Transport

Subject:

Lack Of Communication

Review:

They sure are on top of things until they get your deposit. They quoted me pick up Monday and delivery Wed., this was a small trip from CA to AZ. They then never called or e-mailed me back, I kept calling and finally asked for the truckers number so I could do their job. The trucker was great and told me the company had told him Friday delivery was fine. I was not mad at the trucker and the company was alright I felt I should have been kept up to date more and they are lacking communication.

Report This Review

Response:

Posted by a representative of Creative Rides Auto Transport on 10/16/2007 1:56:00 PM

This Transport was an enclosed transportation (by the way the price was $800 and not $850). When carrier booked the load he advised delivery within 3 days. He was late 1 day. In our policy the day the carrier is assigned we provide by phone and email the drivers contact phone and name so the customer can be in directly contact with the driver.

S Man gave Creative Rides Auto Transport a rating of:

Review details
Quote or Order ID:	Naja
Quote or Order Cost:	$850

Origin:	California
Pickup:	On Time
Destination:	Arizona
Delivery:	Late
Total Time from pickup to delivery of vehicle:	5 day(s)

Truck/Carrier Type:	Enclosed
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

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