| military service member |
| 3/29/2007 12:31:00 PM |
| American Auto Relocation Pros. |
| MILITARY BEWARE STAY AWAY |
Booked online Feb 12 for pick up on Feb 15, also called and faxed paperwork back same day, they were very nice and helpful. Called Feb 14, to confirm p/u, left message, no one called back. On Feb 15, we waited around for the driver to call and let us know when he was going to be on Base to p/u the automobile. Called Auto Transport again, talked to Diane, said she would call the driver and find out when he was going to be there, also Diane stated that the driver was unreliable and would try her hardest to get us picked up that day or the next, she said she would call us back, no p/u no call back. Called again on the 15th, they said they would call back @4pm, no call back. Called at 4:15pm, left message w/ cell phone number, no call back. Called Feb 16th, left message w/ cell number again, no call back. Finally realized these people were scamming us, and took our money. We ended up having to spend more money on a UHaul trailer and pulled the car out to AZ. Arrived in AZ, waited a few days to get settled. Called Feb 23rd to get our money back, since it was their fault on not picking up the car, we "thought" they would give us our entire deposit back. Diane was very rude, said it was our fault and that we canceled, when that was NOT the case. Also, Diane said they were taking $75.00 out of our $125.00 deposit for cancelation fee. I tried explaining to her, that it was their fault the car was not picked up. She started raising her voice to me, said it would take 10 business days to get our money back in the bank, and hung up on me. I waited 10 business days.... no money in the bank. Not even the partial payment she said. Waited a few days longer, thinking ok, they need more time... nothing. Just called today, March 29th, talked to Diane again, asked her where our refund was? She put me on hold for about 5 minutes, came back with a "reciept" said the money was deposited into my account over a month ago. Explained to Diane, I was online with my bank account at that time, pulled up all deposits since January 07, nothing from them. I asked her for a transaction number and amount on the deposit.. she gave me one. I called my bank, they said it was a bogus transaction number, that nothing was deposited from them. Diane also stated she needed to call their accountant, that they have been having some problems with deposits around the same time mine was suposot to be posted... and that she would call me back in about 2-3 hours to let me know what is going on. At this time, I am sure she will never call back. I'm sure our JAG Officer would like to have her phone number. I am very displeased with this company. Being a Military Wife, with huband going over seas, having to deal with things alone, and then having to deal with rude unreliable people, is even worse. Diane said she understood Military Life, that she has a lot of family members in the Military, and would never screw anyone over, well.... WE GOT SCREWED BIGTIME!!
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| Posted by a representative of American Auto Relocation Pros. on 4/17/2007 3:06:00 PM |
| This Customer is DELIBERATELY LIEING!! This was an order booked for p/u on the 15th with a 2 or 3 day window, When we called to set up a time for the 16th the customer got irate and said that their contract was for guaranteed service. After reviewing the contract, they realized they were wrong and that they had chosen the service with a small window. They said that they would not be available for my driver on the 16th and would need to reschedule for the 25th with a guaranteed date. That was arranged, and when my driver called to set up a timeon the 24th they told him they had driven the car and services were no longer needed. The contract was cancelled and the customer was refunded minus their cancellation fee of $75. The only reason they left this review was because they think that by badmouthing us we will refund their deposit in full. Well, the non-refunded part of the deposit goes to the fuel my drivers expended in attampts to get this car, it is not our fault the customer chose the estimated window instead of guaranteed~We ship over 1000 cars a year for Military members, and discount each and every one!! I would hate to see the ignorant, untruthfull and spitefull remarks left by this customer affect those shipments! |
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military service member gave American Auto Relocation Pros. a rating of: 
| Review details | |
| Quote or Order ID: | 878726 |
| Quote or Order Cost: | $425 |
| Origin: | California |
| Pickup: | Never |
| Destination: | Arizona |
| Delivery: | Never |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | diane |
| Secondary Contact: | elaine |
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Valley Solutions, Inc.